What We Collect and Why We Use It
When you open an account, we collect the information you provide directly — your name, contact details, and the wallet identifiers you use for bKash, Nagad, or Rocket transactions. We collect this to process deposits and withdrawals, verify your identity, and keep your account secure. We
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also gather device and session data automatically when you access the platform on mobile or desktop — this includes your IP address, browser type, and pages visited. That data helps us detect unusual login activity and improve how the platform loads on your device. We do
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not sell your personal data to third parties. We may share limited information with payment processors — including the mobile wallet networks you use — strictly to complete your transactions. Any data sharing with third-party service providers is governed by agreements that restrict how they may
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use your information. Retention periods vary by data type: transaction records are kept as long as required for financial compliance, while session logs are held for a shorter period. You may request access to your data or ask us to correct inaccurate records by contacting our
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support team. Availability of this service depends on your local law and the eligible regions we operate in.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.